Effective Date: June 17, 2025
At Rachidi Home (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://rachidihome.com and use our mobile application (the “App”), whether accessed via Android or iOS.
We sell physical products that are available in our store and warehouse. This policy applies to all users who browse or purchase through our platform.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App or Website.
1. Information We Collect
We may collect information about you in various ways, including:
a. Personal Data
Information you voluntarily provide to us when you:
- Register on our app or website
- Place an order for physical products
- Contact customer support
This may include:
- Name
- Email address
- Phone number
- Shipping and billing address
b. Usage Data
Information our servers automatically collect when you access the App or Website, such as:
- IP address
- Device information
- App and website usage
- Operating system and browser type
- Crash reports and technical logs
c. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to track the activity on our app and website and store certain information.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders from our store or warehouse
- Provide and manage your account
- Improve our services and user experience
- Communicate with you about orders, products, offers, and promotions
- Comply with legal and regulatory obligations
3. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your data with:
- Shipping and logistics providers to deliver your orders
- Payment processors (if applicable in the future)
- Service providers who assist with our operations
- Legal authorities, if required by law
- Analytics services to help us improve our platform
4. Payments and Refunds
- Payment Method: At this time, we accept only Cash on Delivery (COD) for online orders.
- Refund Policy: We do not offer refunds once the product has been delivered and accepted by the customer.
If there is an issue with your order, please contact our support team immediately at info@rachidihome.com.
5. Data Retention
We retain your information as long as necessary to:
- Complete your orders
- Comply with tax and legal obligations
- Resolve disputes
- Improve our customer service and experience
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for data processing
- Object to how we use your data
To exercise these rights, please contact us at: info@rachidihome.com
7. Delete My Account
If you would like to delete your account and all associated personal information, please email us at info@rachidihome.com with the subject line: “Delete My Account Request.”
We will process your request within 7 business days, and you will receive a confirmation once the deletion is complete.
8. Security of Your Information
We use reasonable technical, physical, and administrative measures to protect your personal information. However, no system can guarantee complete security over the internet.
9. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13 (or as required by applicable laws). If we learn that we have inadvertently collected such data, we will delete it.
10. Third-Party Links
Our website or app may include links to external websites or services. We are not responsible for the content, privacy policies, or practices of those third-party websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will update the “Effective Date” above. Continued use of our services after updates indicates your acceptance of the revised policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Rachidi Home
📧 Email: info@rachidihome.com
🌐 Website: https://rachidihome.com
